Community Guidelines

StayForAll is built on a foundation of trust, safety, and mutual respect. As a global housing marketplace connecting international students, flatseekers, roommates (WGs), and property hosts, our community thrives when everyone interacts with honesty and consideration.

These Community Guidelines set forth the behavioral standards expected of all users—including tenants, landlords, property managers, and hub administrators—across all web and mobile interactions, shared housing units, and community hubs.

By accessing StayForAll or listing/applying for housing, you agree to adhere to these guidelines. Violations may result in content removal, feature restrictions, temporary account suspension, or permanent termination.

Our community is guided by four foundational principles:

1. Inclusivity & Equal Treatment
We prohibit discrimination across all interactions. You may not decline housing applications, impose unfair conditions, or direct abusive remarks toward anyone based on their race, ethnicity, nationality, origin, religion, gender identity, sexual orientation, disability, age, or familial status.

2. Authenticity & Integrity
Trust requires honesty. Landlords and hosts must provide accurate descriptions, transparent pricing, and real photographs of listing units. Applicants and flatseekers must provide truthful identity and verification details. Bait-and-switch pricing, fake room listings, and falsified verification documents are strictly prohibited.

3. Respect for Privacy & Personal Boundaries
Respect the privacy of your flatmates and hosts. Do not share personal contact details, private room media, identity documents, or chat transcripts without explicit consent. Unsolicited commercial spam or off-platform harassment is strictly forbidden.

4. Property Care & Community Harmony
WG and shared-apartment living relies on co-living harmony. Residents and guests must respect established house rules, quiet hours, shared space cleanliness, and rental property boundaries.

StayForAll's community standards are supported by concrete platform engineering and moderation mechanisms:

• Identity & Verification Trust: Users can obtain Verified status through document verification and host visit reports. Falsifying verification materials immediately triggers administrative review and potential account suspension.
• Community Moderation: Community hubs, listings, and chat threads are monitored by automated safety systems and, where appropriate, by trained human safety administrators.
• In-App User Controls: Users have access to self-service safety tools, including immediate user blocking and chat reporting to prevent unwanted interactions.
• Server-Side Session Revocation: Accounts subject to administrative suspension or security actions have their active login sessions revoked immediately across all devices.

The following activities are strictly prohibited on StayForAll and will result in swift administrative action:

• Illegal Activities: Engaging in or facilitating unlawful acts—including human trafficking, money laundering, identity fraud, stolen property transactions, physical violence, terrorism, or child exploitation. Such conduct will be reported to appropriate law enforcement authorities.
• Fraudulent Off-Platform Payments: Requesting or demanding advance wire transfers, untraceable cash payments, or off-platform deposits prior to verified room viewings or official booking agreements.
• Harassment & Intimidation: Engaging in abusive, threatening, stalking, or inappropriate messaging toward applicants, landlords, or community members.
• Deceptive Listings & Platform Manipulation: Publishing ghost listings, advertising unavailable units, inflating rental costs with undisclosed fees, creating fake accounts, using automated scripts, or attempting to bypass active account suspensions.
• Review Manipulation: Posting fake reviews, organizing review-swapping rings, or attempting to extort positive ratings from hosts or tenants.

While StayForAll provides digital verification tools, users should observe practical safety precautions during in-person property viewings and roommate meet-ups:

• Accompanied Viewings: Where possible, attend initial room viewings during daylight hours or bring a friend or colleague.
• Verify Property Details: Confirm that the physical layout, amenities, and host match the details displayed on the StayForAll listing.
• Never Transfer Cash Unverified: Do not hand over cash deposits or sign leases until you have verified the property and host credentials.
• Report Suspicious Behavior: If a host or applicant acts aggressively or demands unusual off-platform payments during a viewing, report the account immediately.

StayForAll applies a graduated, fair enforcement framework depending on the severity, context, and frequency of violations:

1. Warning & Content Removal: Minor or first-time policy breaches result in content removal and an administrative warning.
2. Feature Restrictions: Moderate infractions may lead to temporary restriction of messaging privileges, listing creation, or hub posting.
3. Account Suspension: Serious violations—including harassment, discriminatory listing criteria, or attempted payment fraud—result in immediate account suspension, revoking active sessions across all devices.
4. Permanent Exclusion: Egregious offenses (such as illegal conduct, identity theft, or financial scams) result in permanent account termination and referral to law enforcement where appropriate.

Note on Repeated Misconduct: Repeated violations will result in escalated enforcement, even where an initial incident received only an administrative warning.

We empower our community to report policy violations and appeal moderation decisions through transparent channels:

• Reporting a Concern: If you encounter an unsafe listing, abusive message, or suspicious activity, click the "Report" button on the listing or message thread, or contact our Safety Team directly.
• Appealing a Moderation Decision: If your content or account was subject to administrative enforcement, you may submit a formal appeal within 14 days, where permitted under applicable policy, by providing clarifying context or supporting evidence.
• Review Process: All reports and appeals are evaluated by trained safety administrators in accordance with internal governance procedures.

We review and update these Community Guidelines periodically to maintain a safe, welcoming platform for all users.

• Version: 1.0
• Effective Date: July 2026
• Last Updated: July 2026

For safety inquiries or moderation appeals, contact our Safety & Governance Team:
• Email: [email protected]
• Related Documents: Review our Terms of Service (stayforall.com/terms), Privacy Policy (stayforall.com/privacy), Cookie Policy (stayforall.com/cookies), Verification Policy (stayforall.com/verification-policy), Review Policy (stayforall.com/review-policy), and Trust & Safety Policy (stayforall.com/trust-safety).