Terms of Service

In these Terms of Service, the following terms shall have the specified meanings:

• 'Platform' means the StayForAll website (stayforall.com), mobile applications, APIs, and associated digital services.

• 'User' means any individual or entity accessing, browsing, or registering on the Platform.

• 'Tenant' means a User seeking or applying for accommodation on the Platform.

• 'Landlord' means a property owner, manager, or authorized representative offering accommodation listings on the Platform.

• 'Application' means a formal request or inquiry submitted by a Tenant for a listed property.

• 'Verification' means identity checks, document audits, or physical property inspection visits conducted by StayForAll at a specific point in time.

• 'Community Hub' means a StayForAll localized neighborhood network connecting residents, students, expats, and listings.

• 'Content' means any text, images, photos, reviews, messages, comments, listing details, or other materials uploaded or transmitted on the Platform.

Welcome to StayForAll. These Terms of Service ('Terms') govern your access to and use of the StayForAll website, mobile apps, APIs, and services.

StayForAll provides a digital technology platform connecting landlords and prospective student/expat tenants. StayForAll acts solely as an intermediary venue for property discovery, verification requests, and landlord communication. StayForAll is not a party to any lease, tenancy, or rental contract entered into between landlords and tenants.

By accessing or registering on StayForAll, you represent and warrant that you are at least 18 years of age or the legal age of majority in your jurisdiction. Use of the Platform by minors is strictly prohibited.

You are responsible for maintaining the confidentiality of your account credentials and enabling multi-factor authentication (2FA/MFA) security controls where available. You agree not to share your account, transfer credentials to third parties, or use automated means to create accounts. You must immediately notify StayForAll at [email protected] if you suspect any unauthorized access or security breach regarding your account.

By registering an account, you consent to receive legal notices, transactional updates, account notifications, and service announcements electronically via email or in-app messaging.

To access core platform features, you must create a verified account as a 'Student/Tenant' or 'Landlord'. You agree to provide accurate, truthful, current, and complete information during registration and to update such information promptly.

You agree to complete identity and verification processes as required by platform policy. StayForAll reserves the right to reject account creation or request additional documentation at its discretion.

StayForAll conducts verification checks (such as identity verification, document audits, or requested physical room inspection visits) based on available data and inspector findings at a specific point in time.

• Inspection Scope: Physical room inspection visits evaluate visible property conditions, layout, room dimensions, and listed amenities at the time of inspection. Inspections do not evaluate concealed structural, electrical, plumbing, or environmental hazards, nor do they guarantee future maintenance.

• Status Badges: Verification badges confirm that StayForAll completed specific checks at the time of review. Badges do not constitute an insurance-backed guarantee, warranty, or endorsement regarding ongoing property quality, legal compliance, future user conduct, or tenancy outcomes.

Landlords offering properties on StayForAll agree to adhere to high operational standards, including:

• Responding promptly to student housing applications and inquiries (target within 48 hours).

• Maintaining accurate room descriptions, rental pricing, utility inclusions, move-in availability, and photographs.

• Nondiscrimination Commitment: Landlords and Tenants must comply strictly with StayForAll's Nondiscrimination Policy. Refusing accommodation, canceling bookings, or imposing differential rental terms based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, marital status, disability, or student/expat status is strictly prohibited.

• 5-Day Defect Resolution SLA: Landlords must address and rectify any material property discrepancy, cleanliness defect, or habitability issue reported during the move-in period within five (5) business days.

StayForAll reserves the right to adjust listing ranking, remove verification badges, or unlist properties that consistently fail to meet platform quality standards.

Users agree not to engage in prohibited activities on StayForAll, including:

• Posting fraudulent listings, false property details, or misleading rental prices.

• Using fake identities, impersonating others, or providing falsified documents.

• Tenant Property Obligations: Tenants agree to treat rented accommodations with reasonable care, comply with local house rules, adhere to agreed occupancy limits, and refrain from unauthorized subletting or creating neighborhood nuisance. Tenants remain directly liable to Landlords for any physical damage caused to the property during occupancy.

• Automated data extraction, web scraping, crawling, harvesting, or bot-driven access without explicit written consent.

• Reverse engineering, decompiling, or attempting to extract source code from Platform APIs or applications.

• Listing premium-rate telephone numbers, indirect referral fees, or unauthorized third-party commercial advertisements.

StayForAll provides Community Hubs and direct messaging features to enable authentic neighborhood connections.

Users agree to adhere to the following interaction rules:

• No harassment, hate speech, bullying, stalking, or abusive communication.

• No spamming, mass messaging, phishing, or soliciting off-platform commercial activities.

• No sharing of illegal, obscene, sexually explicit, or non-consensual content.

• No harvesting or scraping of member contact details or personal data for unsolicited outreach.

StayForAll reserves the right to monitor messaging queues and Community Hub interactions to investigate reports of fraud, harassment, or policy breaches.

Reviews and ratings must reflect genuine, truthful experiences resulting from actual tenancy or application interactions on StayForAll.

Users may not post fake reviews, accept payment or incentives for reviews, or post reviews regarding properties where no direct interaction occurred. StayForAll reserves the right to remove or edit reviews deemed fraudulent, defamatory, manipulated, or posted in violation of these Terms.

StayForAll employs automated risk monitoring, AI algorithms, and human moderation queues to maintain marketplace integrity, detect fraud, spam, and abusive behavior.

StayForAll reserves the explicit right to edit, hide, temporarily suspend, or permanently remove listings, reviews, messages, community posts, or user accounts without prior notice during active safety investigations.

Users subject to automated moderation actions may request a human review and appeal by contacting [email protected] with supporting documentation.

Users retain ownership of photos, listings, reviews, and content uploaded to StayForAll. By submitting content, you grant StayForAll a non-exclusive, worldwide, royalty-free, sublicensable license to host, display, reproduce, modify, and distribute such content for operating, marketing, promoting, and improving Platform services across digital channels. Personally identifiable profile data will not be used in external advertising without consent.

• Feedback License: Any ideas, suggestions, feature requests, or feedback ('Feedback') submitted to StayForAll are provided voluntarily. You grant StayForAll a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, reproduce, modify, publish, and incorporate such Feedback into Platform services without compensation or obligation.

• Notice-and-Action: In compliance with international regulations including the EU Digital Services Act (DSA), StayForAll maintains a notice-and-action procedure for reporting illegal content or copyright infringement. Users and trusted flaggers may submit detailed notices specifying the content description and URL to [email protected] for prompt review.

Tenants may browse listings and submit applications at no upfront cost. All lease agreements, rent payments, security deposits, and tenancy terms are negotiated, agreed upon, and executed directly between the Tenant and the Landlord.

StayForAll does not process, collect, or hold monthly rental payments or security deposits on behalf of landlords or tenants.

Where local law requires landlord documentation for municipal address registration (such as Wohnungsgeberbestätigung in Germany), landlords listing properties on StayForAll are responsible for providing the required documentation directly to tenants within applicable legal timeframes.

StayForAll may offer paid features, including landlord listing packages, property boosts, premium verification services, or subscription plans.

• Pricing and fees will be clearly displayed prior to purchase.

• Where applicable, subscriptions auto-renew at the designated interval unless cancelled prior to the renewal date via account settings.

• Fees are non-refundable except where required by law or specified in package terms. All applicable taxes will be itemized on digital invoices.

• DAC7 EU Tax Compliance: In accordance with European Union Directive 2021/514 (DAC7), Landlords listing accommodations located in EU Member States agree to provide accurate Tax Identification Numbers (TINs) and required transaction details to enable StayForAll to fulfill statutory tax reporting obligations.

• Billing Disputes: Any dispute or claim regarding platform charges, subscription fees, listing package billings, or fee discrepancies must be submitted in writing to [email protected] within ninety (90) days of the billing date. Otherwise, such billing complaints are deemed permanently waived by the user, except where prohibited by mandatory applicable law.

Cancellations, deposit refunds, and lease terminations are governed by the direct tenancy agreement executed between the Tenant and the Landlord.

StayForAll is not liable for financial disputes or lease cancellations between landlords and tenants. However, users may report fraudulent conduct or listing discrepancies to [email protected] for platform investigation.

To the maximum extent permitted by law, the Platform, its content, verifications, and associated services are provided on an 'AS IS' and 'AS AVAILABLE' basis, without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, uninterrupted availability, or error-free operation.

• Data Reliance: Information on the Platform—including room dimensions, rental price estimates, utility inclusions, amenity lists, map distances, safety data, and relocation guidance—is provided for general informational purposes only. StayForAll does not warrant that listing data or location metrics are complete, accurate, or error-free.

• Search Ranking & Placement: Search result ordering, featured placements, property rankings, trust scores, and recommendation displays are determined using automated algorithms and business parameters. StayForAll makes no representation or guarantee that any specific property listing will achieve particular placement or visibility.

Information provided by StayForAll—including verification reports, physical room inspection summaries, relocation guidance, rental price estimates, safety information, municipal registration guidance (such as Anmeldung / Wohnungsgeberbestätigung tips), or community posts—is provided for general informational purposes only and does not constitute legal, tax, financial, immigration, structural engineering, or professional advice. Users should obtain independent professional advice regarding legal tenancy contracts or municipal laws.

To the maximum extent permitted by applicable law, StayForAll shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from tenancy disputes, property defects, personal injury, property loss, or user conduct.

StayForAll's total aggregate liability for any claim arising out of or relating to Platform services shall be limited to the total service fees, if any, collected by StayForAll for the specific transaction in question.

Users agree to defend, indemnify, and hold harmless StayForAll, its directors, officers, employees, and agents from and against any third-party claims, liabilities, losses, damages, or legal expenses (including reasonable legal fees) arising from or related to:

(a) Your breach of these Terms or platform policies;

(b) Your violation of applicable laws or third-party rights (including landlord-tenant laws or privacy rights); or

(c) Fraudulent, misleading, or illegal conduct occurring under your account credentials.

StayForAll shall not be liable or deemed in default for any failure or delay in performing its obligations under these Terms resulting from causes beyond its reasonable control, including natural disasters, acts of God, war, terrorism, civil unrest, government restrictions, major internet or telecommunications outages, cloud infrastructure failures, or major cyberattacks.

StayForAll strives to maintain continuous platform availability. However, services may be temporarily modified, suspended, or interrupted for routine maintenance, security updates, or technical upgrades.

StayForAll reserves the right to assign or transfer its rights and obligations under these Terms in connection with a merger, acquisition, corporate restructuring, or sale of assets.

As StayForAll connects tenants and landlords across Germany, France, Netherlands, Austria, Switzerland, UK, and Europe, users agree to comply with local tenancy, safety, build-to-rent, and relocation regulations applicable in the jurisdiction where the property is located.

Users may not access or use the Platform where prohibited by applicable economic sanctions, trade embargoes, or export control laws.

Your privacy is fundamental to StayForAll. The collection, processing, and protection of your personal data, documents, and communication history are governed by our Privacy Policy (stayforall.com/privacy).

These Terms and the Privacy Policy operate harmoniously regarding data retention, account deletion rights under GDPR, and marketing communication choices.

StayForAll reserves the right to modify or update these Terms at any time. Significant updates will be communicated to registered users via email or platform notifications.

Continued use of StayForAll following notice of changes constitutes acceptance of the updated Terms.

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. However, nothing in these Terms limits or excludes mandatory consumer rights or statutory protections that apply under the laws of the country where the user resides or where the accommodation is located, where such rights cannot legally be waived.

Where required by mandatory EU consumer laws, European users may also submit consumer disputes to designated alternative dispute resolution (ADR) or online dispute resolution (ODR) platforms.

Any legal proceedings subject to jurisdiction in India shall be brought in the competent courts in Ernakulam, Kerala. In the event these Terms are translated into other languages, the official English version shall prevail in case of discrepancies.

• Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

• Survival: Clauses regarding IP licensing, disclaimers, limitation of liability, indemnification, dispute resolution, and privacy shall survive termination of your account or these Terms.

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the complete agreement between you and StayForAll regarding the Platform.

• Notices: Official legal notices to StayForAll must be sent in writing to [email protected] or our registered office address.

StayForAll is operated by:

StayForAll Plus Services Private Limited

Registered Office:

C/o Mustafa K A, Kizhakkan, Perumbavoor, Ponjassery, Ernakulam, Kunnathunad, Kerala, India, 683547

Contact Information:

Telephone: +91 8075540817

Website: www.stayforall.com

Email: [email protected]