Review & Rating System Policy

Reviews and ratings on StayForAll enable prospective tenants, students, and landlords to make informed rental decisions based on authentic experiences. Our Review & Rating System Policy defines the standards for submitting, moderating, and disputing reviews to ensure maximum credibility, fairness, and transparency across the marketplace.

To preserve review integrity, reviews must originate from genuine, verified interactions: • Tenant Reviews: Tenants may post reviews only for rooms or housing units where an active tenancy occurred, or where a verified application interaction took place. • Landlord & Alumni Reviews: Landlords and alumni residents may submit reviews for verified housing units, community hubs, or tenant interactions. • One Review Per Interaction: Users may submit one review per confirmed rental or application interaction to prevent rating manipulation.

The following practices are strictly prohibited on StayForAll: • Fake or Incentivized Reviews: Submitting fake reviews, accepting financial compensation, discounts, or gifts in exchange for posting positive or negative reviews. • Review Extortion: Threatening to leave a negative review to compel a landlord or tenant to provide refunds, lease concessions, or unauthorized payments. • Review Swapping Rings: Participating in organized review exchange networks or posting reviews for properties where no real interaction took place. • Competitor Manipulation: Posting misleading negative reviews on competing listings or property accounts.

Reviews must reflect honest, factual experiences expressed in respectful language: • No Personal Identifiable Information (PII): Reviews may not contain private personal phone numbers, home addresses, email addresses, or government identification details. • No Hate Speech or Defamation: Reviews containing hate speech, racial slurs, obscene language, personal insults, or unverified criminal allegations will be removed. • Relevance: Reviews must focus on property conditions, landlord communication, amenity accuracy, neighborhood environment, or tenancy experiences.

StayForAll employs automated moderation screening and human review queues to evaluate reported feedback: • Reporting Inappropriate Reviews: Property hosts or tenants may flag a review for investigation if they believe it violates this policy or contains false statements. • Moderation Review: Flagged reviews undergo evaluation by trained administrators. Reviews found in violation of policy will be edited or permanently removed. • Independent System: StayForAll does not arbitrarily alter or remove negative reviews simply because a landlord disagrees with a tenant's honest opinion.

If you have questions regarding a review, wish to report rating manipulation, or want to appeal a review removal decision: • Email: [email protected] • Related Policies: Terms of Service (stayforall.com/terms), Privacy Policy (stayforall.com/privacy), and Community Guidelines (stayforall.com/community-guidelines).